nanas77Privacy Policy

This page describes what we collect when you use nanas77 and how we keep that data protected. We operate an online entertainment service available where local law permits. Our commitment is to handle your information transparently and securely across all account activities — from deposit through withdrawal and ongoing gameplay.

We at nanas77 understand that your personal data requires careful management. Whether you access our platform from Jakarta, Surabaya, Bandung, or elsewhere within supported jurisdictions, your information is subject to the same privacy standards outlined below. We work with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and live-dealer studios to deliver our service; this policy explains how those relationships affect your privacy.

Our approach is straightforward: we collect only what we need, we tell you how we use it, and we let you control your account settings at any time.

What We Collect on nanas77

We collect your email address and password when you open an account. During account verification (KYC — know-your-customer), we ask for your full name, date of birth, identification document number, and residential address. This information is mandatory to comply with anti-money-laundering regulations and to process your deposits and withdrawals correctly.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmations from each payment processor. We do not store your full card or account credentials; payment handlers manage that data under their own privacy terms. We keep records of your deposit history, withdrawal requests, and account balance for accounting and dispute resolution.

We log your login timestamps, device type (Android, iOS, browser), IP address, and session duration. This helps us detect unauthorised access and troubleshoot connection issues. If you contact our support team, we record your messages and any attachments (proof documents, screenshots) to investigate your case.

How We Use Your Data on nanas77

We use your email to send account notifications (login alerts, withdrawal confirmations, deposit receipts). We may also send service updates or policy changes; you can opt out of marketing emails in your account settings, but we will still send transactional messages.

Your identity and address are used to verify your account and to satisfy legal requirements in your jurisdiction. Payment processors need your name and address to process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. We do not sell or share your personal data with third parties for marketing purposes.

Session logs and device information help us secure your account against fraud and unauthorised access. If you dispute a transaction or report a technical issue, we use this data to investigate. We also use aggregated, anonymised data (total account count, regional player distribution, popular game categories) for internal reporting — no individual is identifiable in these summaries.

Third-Party Processors on nanas77

Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process deposits and withdrawals under their own privacy policies. We recommend reviewing their terms before depositing. Live-dealer studios (hosting our blackjack, roulette, baccarat, and Dragon Tiger streams) may collect session video and chat logs for compliance monitoring; we do not control those studios' internal data retention.

Our support system and email provider store copies of your messages. Cloud servers hosting our platform may be located outside your jurisdiction (e.g. Singapore, Australia, or the European Union); your data is encrypted in transit and at rest. We do not transfer your data to jurisdictions with lower privacy standards without your explicit consent.

Your Rights and Data Control on nanas77

You have the right to access, correct, or request deletion of your personal data. Log in to your nanas77 account, go to Settings > Profile, and update your name, email, or address. To request a complete data export or deletion, contact our support team via the in-app help form or email us at the address listed at the end of this policy.

If you request account deletion, we will remove your personal details within thirty days. However, we may retain transaction records and payment history as long as required by local anti-money-laundering law (typically three to seven years). We cannot delete data that is part of an active dispute or withdrawal investigation.

You can disable marketing communications at any time. Session and preference cookies are essential for account access; if you block them, you will be unable to log in. You may withdraw consent to analytics cookies, but this will not prevent nanas77 from operating your account.

Data Retention

Account data kept while your account is active; transaction records retained per local law (up to seven years).

Security Practices

Encryption (TLS 1.2+), secure password hashing, multi-factor authentication options, regular security audits.

Data Breach Response

If we discover unauthorised access, we notify affected users and relevant authorities within the timeframe required by law.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your rights, or report a data concern, reach out to our support team. You can contact us through the nanas77 in-app help centre (available in English and local languages), or write to our data protection officer. We aim to respond to all data-related requests within fourteen days.

This privacy policy may be updated periodically to reflect changes in our service or applicable law. We will notify you of material changes via email or a notice on your account dashboard. Your continued use of nanas77 after an update constitutes acceptance of the revised terms. Our services are available only where local law permits.